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It's an exciting time at Metrohm USA!

We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for a Technical Instructor to join our team. The ideal candidate will be located within commutable distance to the Metrohm USA headquarters in Riverview, FL.

The Technical Instructor's primary responsibility is to ensure the maximum competency of Metrohm USA's Field Service Specialists in the installation and maintenance of all Metrohm products. Responsibilities include preparation of course content and objectives, syllabi, lesson plans, student manuals, and development of training aids. These responsibilities also extend to the training offerings developed and provided for customers and internal departments, such as Sales or Marketing. Instructors arrange and provide customer training routinely; either through scheduled "Fundamentals" sessions or with a customized format tailored to individual applications. Customer trainings can be held at the customer site, a training area at any Metrohm USA facility (Riverview, FL; Houston, TX; Plainsboro, NJ; Chicago, IL) or remotely through a virtual interface.

Essential Functions:

• Coordinate and deliver high quality instructor-led classroom and virtual training sessions.
• Identify subject matter that lends itself to virtual training courses and create content for online use.
• Participate in the development of criteria for evaluating effectiveness of training activities.
• Remain informed of and maintain proficiency with applicable company products and maintain current certification status required to deliver training.
• Assess the knowledge and skills of training attendees and evaluate the training outcomes.
• Maintain accurate training documentation and records.
• Evaluate and maintain training equipment to ensure proper operation.
• Be the voice of the learner, ensuring that their needs are at the forefront of content efforts.
• Serve as a mentor to other instructors.
• Coordinate directly with customer to develop custom training suites and course outlines through consultation. Determine best training mode for individual requests.
• Assists in developing training schedules and learner enrollment.
• Assist in develop and execution of departmental goals and engage in projects that support organizational business strategy and initiatives.
• Must be capable of working independently; embodying strong administrative, professional and self-management traits to succeed in the role.
• Reports directly to the Training Manager.
• Overnight travel will average up to 35%.

Ideal Skills, Experience and Education:
Bachelor's degree in Chemistry, Physics or related field with a minimum of five years' service experience (Metrohm products preferred) and 3-5 years of experience in preparing and delivering technical training and supplemental course materials. Current or prior Metrohm service certification preferred. Must possess excellent verbal/written communication skills with effective soft people skills and professional demeanor. Must be a self-starter who has a demonstrated record of strong self-management and administrative success when working independently. Willingness to collaborate with field service team members on related projects, incorporate field-based training feedback and encourage continuous improvement. Fosters a team-based mentality within the training department and other internal staff. Proficiency in computer applications using Windows based software and instrumentation systems software is required.

Why Work for Us?
Our innovative, high quality products are found in laboratories of all kinds academic, industrial, research, quality control, processing, manufacturing and scale-up and all over the world, although our efforts concentrate on North America. As part of a global entity and growing organization you will be part of a progressive and high-energy team, focused on bringing quality products to market and excelling in quality customer service. We provide a professional, dynamic environment and offer competitive salaries with an excellent benefits package. These benefits include:

• Comprehensive Medical, Dental and Vision
• Basic life insurance and accidental death and dismemberment
• Short- and long-term disability
• Tuition reimbursement program
• Paid vacation, holidays, sick and personal days
• 401k savings
• And more!

If you are interested in applying for this exciting opportunity, please submit your resume and cover letter for our consideration.

Metrohm USA, Inc. is an Equal Opportunity Employer.
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

Metrohm USA, Inc. is a federal contractor with a commitment to engage in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities.

Metrohm USA, Inc. is an E-Verify employer.

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