Adecco is assisting their client with their search for a Bilingual (/English/Spanish) Customer Service Rep

**Type:** 40hrs/wk. Contract

**Start Date: 1-2 weeks**

**Location: Hydrid-** SAINT PETERSBURG FL 33716

**Pay:** **20.00**

**Duration: 5-6 months (can extend)**

**Shift: M-F /** 11:50AM to 8:20PM

**Description:**

The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.

Position Responsibilities:

Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.

Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.

Uses strong customer service ability to provide value added services in a timely and accurate manner.

Requirements:

High School diploma or equivalency

Outstanding telephone and interpersonal skills.

Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.

Excellent computer skills and proficiency with Microsoft Office

Experience using Salesforce and/or SAP strongly preferred

Minimum 1 year of data entry experience required.

Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.

Must be able to handle multiple tasks at one time with a high attention to detail.

Skilled at suggestive selling and providing alternative solutions to accounts.

Ability to work overtime when required.

**IMPORTANT:** This job is being recruited for by Adeccos National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must Apply Now.

**Pay Details:** $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance