Company DescriptionWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Job DescriptionOptimizes employment opportunities and vocational rehabilitation services available for customers, including opportunities available through development of transitional employmentUses Active Staffing and other contacts to conduct employer outreach to identify employers that are able to provide transitional employment with a goal of permanent hireDevelops transitional employment agreements and submits them to supervisor for approvalCoordinates screening and referral of customer candidates for transitional employmentBuilds relationships with transitional employment employers to ensure satisfaction with transitional services candidatesPrepares customers for transitional employment interviews; understands company culture and needs and ensures the customer is able to fulfill those needsConducts employer outreach to identify potential employment for vocational rehabilitation fast track customers, includes marketing of on-the-job training and other means to support employment.Understands and incorporates accommodations into employer communications to maximize customer employment opportunitiesBuilds relationships with employers to ensure satisfaction with services and repeat businessMatches customers to jobs available in WeCARE and other systems; refers customers to jobsPrepares customers for interviews; understands company culture and needs and ensures the customer is able to fulfill those needsConducts work readiness sessions in small groups or one-on-one with customers. Reviews labor market information, assists with resume preparation, job applications, and interviewing skills developmentCoordinates with job developers from other organizations, including Workforce1, to ensure customers have access to a broad array of employment opportunitiesConducts customized employer outreach to accommodate specific customer needsReceives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warrantedMaintains follow-up contact with employers to determine satisfaction with services and plan for quality improvementQualificationsBachelor's Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation and four years direct customer service experience providing services in a clinical or social service environment, or an equivalent combination of education and experienceExperience in programs that place customers in employmentExperience in a fast-paced, team environment that is performance drivenExceptional customer and employer service and engagement skills; prefer training or experience in motivational interviewing techniquesExcellent organizational skills and strong attention to detailExperience with publicly-funded programs; Temporary Assistance for Needy Families experience preferableExperience in assessing the need for and making reasonable accommodations for customersKnowledge of laws and regulatory requirements related to program responsibilitiesAbility to use various electronic systems to carry out duties and responsibilitiesAdditional InformationPay range: $24.52 to $26.44Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.