Selling and Service
•Understands organizational objectives and makes decisions that align with the Company priorities and values
•Creates personal sales and clienteling strategies in partnership with the management team
•Meets customer needs through solution-oriented and forward thinking
•Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
•Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
•Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
•Demonstrates Coach's Selling and Service expectations at all times
•Influences customers' purchase decisions by balancing patience and assertiveness
•Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
•Flexes personal selling techniques to contribute to overall store financial results
•Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
•Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
•Works with multiple customers simultaneously and breaks away as appropriate
•Follows up with customers consistently and genuinely to influence/close the sale
•Develops product knowledge skills and remains aware of current collections
•Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
•Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
•Sensitive to customers' needs and tailors approach by reading cues
•Builds lasting and loyal relationships with customers
•Ensures all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
•Creates enthusiasm and positivity for a shared vision and mission
•Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
•Demonstrates confidence when working with customers
•Takes initiative; has a high-level of ownership and accountability for individual results
•Welcomes feedback and adapts behaviors as appropriate
•Represents Coach as a brand ambassador at all times
•Is adaptable and flexible to change
•Maintains a calm and professional demeanor at all times
•Creates short and long-term strategies to achieve personal metrics and performance goals
•Utilizes Company tools to keep self-informed
•Handles and offers solutions to customer issues appropriately and involves a manager when necessary
•Promotes and endorses a team selling environment
Req ID: 86215