Customer Service Representative III

job
  • LanceSoft
Job Summary
Location
Alpharetta ,GA 30239
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
11 Nov 2024
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Job Description
Job Title: Customer Service Representative III
Job Duration: Feb 2024 - Aug 2024
Est. Pay Range: $17.00 - $18.25/hr
Work Type: Onsite
Overview/ Responsibilities:
Maintain daily contact with key client contacts and perform data entry / order processing within specified system.
Document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
Experienced position that requires a bachelor's or master's degree and 5-8 years of experience.
Required Skills/ Qualification/ Education:
This is a data entry position.
Resource must have Salesforce experience but would also like to have someone with SAP as well. If they don't have SAP, it is not a deal breaker.
They are willing to train in this.
This resource will be creating tickets and assigning them to the CSM's.
Employee Benefits :
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
  • Four options of medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance
  • Other Employee Perks

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.