Job Summary: Sells general merchandise to customers exercising professional selling techniques.Works as part of a sales team to provide service which anticipates and exceeds customer expectations.Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited toopening and closing the Convenience Barpreparingdisplayingreplenishing goods and cleaning stations and equipment as necessary. Duties and Responsibilities:Applicable to Minimarts operating a Food and Beverage Convenience Bar-Greetsand engages customers in conversation for purposes of providing sales related assistance.Assists in the selection of merchandiseand suggests additional items to complement the customer s selections.Where applicableoffers customers the opportunity to purchase extended product warrantees.Explains coveragebenefitsand price.-Interacts with customers and coworkers in a friendly and professional mannerwhich includes adhering to NEX dress code uniform standardsand assisting supporting sales team members to the maximum extent possible.-Becomes knowledgeable regarding merchandise selectedincluding proper set-upusecarecharacteristics of various product price pointswarrantee coverageetc.Communicates product-related information to customersknowledgeably and legibly.-Ensures assigned areas are fully stockedand merchandise is neatly arranged.Communicates with supervisorstore manageretc.regarding stock additionsdeletionsfast and slow selling merchandisecustomer preferencesneedsproblemsetc.Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer servicejob performanceachievement of store department sales goalsetc.-Completes sales transactions efficiently.Thanks customers for their patronage.-As requiredperforms cash register transactions. Performs all types of cash register transactionscashchargecheckgift certificateslayawayetc.in an accurate and procedurally correct manner.-Advises customers of upcoming sales eventsand services available throughout the Navy Exchangesuch as gift wrappingengravingdeliverygift certificatesetc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.-Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operationmerchandise returnsprice matchingcheck cashingrain checksetc.Handles customer returns and problems tactfully and efficiently.Applies store policies consistently and intelligentlyensuring customer satisfaction as the end result.-Maintains a high level of awareness in assigned areas and offers excellent customer service to all patronsinternal and externalin order to deter theft.-Unpacksstagesand moves merchandise as assigned.Assists in creating store displays and in performing periodic inventories.-Completes paperwork associated with merchandise inventory movementprice adjustmentscustomer returnscash register operationetc. accurately and completely.-Eligible for and participates in applicable commission and gainsharing sales incentive programs.-Is required to lift up to 25 lbs. as it relates to job duties includingbut not limited toassisting customerslifting merchandiseassisting with stocking sales area as necessaryetc.Applicable to Minimarts operating a Food and Beverage Convenience BarIncumbents may be required to perform all or any combination of the following-Open and close the Food and Beverage Convenience Bar.-Ensure all equipment is turned on during opening of the Minimart and turned off during closingi.e. display merchandisersignsetc. .-Preheats and display products in heated display merchandiser.-Ensure sufficient goods and products are readily available for customers by replenishing products and condimentsi.e. napkinsstrawscupslidscreamersugaretcrequired in the holding bins on the beverage bar.-Ensure all products remaining at the close of business are time dated when placed in the refrigerator.-Ensure cleaning of small wares equipment throughout the day and at closingeffective time dating of food and beverage products to ensure quality and food integrity.-Monitors the temperature on refrigerators and freezers a minimum of 3 times dailyi.e. early morningmid-day and late afternoonto ensure equipment is maintaining required temperature.-May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter.Performs other related duties as assigned.
No experience required. High school graduate or equivalent preferred.