Overview
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KETTLER currently has an opening for a Maintenance Technician I (Maintenance Assistant) at Rise and Bolden at the Boro, located in McLean, VA. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you.
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The Maintenance Technician I, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.
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Responsibilities
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n - Handle multiple residential service requests daily.
n - Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
n - Participating in all maintenance projects.
n - Prepare vacant units for market ready status through turn-over repairs and improvements.
n - Preventive maintenance repair on all systems at the property.
n - Performing general repair of property grounds, apartments, and building exteriors.
n - Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
n - Other duties as assigned.
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Qualifications
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n - EPA/CFC Type I & II certifications preferred - Must obtain within 180 days from date of hire.
n - Some basic knowledge of appliance, electrical, and plumbing repair.
n - Valid Driver’s License and must live within 30 minutes of the property.
n - Outstanding customer service and focus on providing residents with timely and accurate responses.
n - Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
n - Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
n - Must carry a cell phone as required for on-call maintenance.
n - Ability to use a computer.
n - Good English communication skills, both verbal and written.
n - Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
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