Required Skills & Experience

Mortgage Experience Ability to talk to customers on the phone

Nice to Have Skills & Experience

- Bilingual in Spanish

Job Description

Insight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Responsibilities include:

- Answer high-volume, inbound calls or texts from current customers in a timely manner

- Perform routine data entry and validation tasks

- Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties

- Interact with multiple departments to expedite processing and/or issue resolution