Job Title : Remote Customer Service Representative
Pay Rate : $17/hour
Location: Remote Opportunity, Must be Based in Indiana, Central Time Zone
Job Duties: - Respond to incoming customer calls, addressing their questions and providing service
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and service
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Requirements:
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
- Must be based in Indiana
Why you should apply: - Company will provide the equipment to perform the job duties
- Excellent benefits
- Direct hire position
- Work from home
- Room for growth
Shift: Shifts depend on ability/need
*Note: All shifts will be on Central Time
Most common shifts: - Sunday 10 am - 6:30 pm CST, Monday - Thursday 10 am - 6:45 pm CST
- Monday - Friday 11:15 am - 8 pm CST
- Tuesday - Friday 11:15 am - 8 pm CST, Saturday 8:30 am - 5 pm CST
- Tuesday - Friday 8 am - 4:45 pm CST, Saturday 8 am - 4:30 pm CST
- Monday - Friday 10:15 am - 7 pm CST
- Monday - Friday 9:15 am - 6 pm CST
- Sunday 9 am - 5:30 pm CST, Monday - Thursday 11:15 am - 8 pm CST
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