ROLE SUMMARY :
Under the authority of the department manager, the incumbent is responsible for the end-user support at the counter and online. The incumbent will grow in a diverse and challenging environment and be part of a team that values mutual support.
DUTIES
As part of his/her duties, the End-User Support Technician:
Provides assistance to users as first level support in the diagnosis and resolution of network, computer, applications related problems.
Maintains up-to-date documentation of procedures and resolutions.
Installs approved software on the workstations.
Participates in the deployment of workstations and peripherals.
Triages all incoming incidents and requests.
Maintains the inventory et manages the equipment loans.
Performs all other related tasks.
MINIMUM QUALIFICATIONS REQUIRED :
Must have a minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science Techniques, Electronics Techniques, etc.) or a diploma whose equivalence is recognized by the competent authority.
No experience required.
Must have excellent knowledge of Microsoft products such as Windows Azure and Microsoft 365.
Must have excellent communication skills in English and French (speaking, writing, and comprehension).
Knowledge of networking essentials would be considered an asset.
ADDITIONAL QUALIFICATIONS :
Must possess excellent communication, organizational and interpersonal skills.
Must have excellent analytical and problem-solving skills.
Must be diligent, dynamic, creative and detail oriented.
Must be able to work independently with minimal supervision and have the ability to work as part of a team.
Must be able to work effectively with respect to deadlines and produce accurate results.
Must be flexible and able to adapt quickly to different situations.
Must have excellent customer service skills.
Must be sensitive to the needs of clientele requiring accessibility services.
Must possess very good word processing and filing skills.
Must have a strong work ethic and exercise discretion.
SALARY RANGE (PER HOUR) :
26.38$ - 35.22$