ADP is hiring a Workforce Manager Service Consultant.
In this role you, as a Workforce Manager Service Consultant, will be responsible for servicing a portfolio of client accounts and ensuring their usage of the Workforce Manager product is at ease and optimal. You will combine your technical abilities and analytical skills to solve complex problems in our clients’ day-to-day operations.
A Workforce Manager Service Consultant configures and optimizes the Workforce Manager interfaces and serves as an expert within the Time and Attendance domain.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide.
What you’ll do: Responsibilities
You will partner with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust .
Take ownership of the client configuration and work with other teams to deliver best in class service.
Become the most credible resource, focused on analyzing the client’s existing systems, interface requirements, and business processes.
Be a team player who seeks to understand the business and asks questions to other members of the client project team, sales, and client service.
Take ownership of issues and gaps between the clients’ requirements and the Workforce Manager product and work with other teams to resolve them.
Provide guidance to the client during our firmware changes, guide client on new feature releases.
Resolve software and hardware questions for clients using Workforce Manager and other ADP Time and Attendance products.
TO SUCCEED IN THIS ROLE: Requirements
Proven track record of delivering excellent customer service.
Experience in servicing a portfolio of clients. (Payroll, Benefits, Time & Attendance preferred.)
Excellent communication (written and verbal) and presentation skills.
Excellent soft skills (de-escalation, prioritization, organization)
Ability to work in a team environment.
Fundamental understanding of Hardware (routers, switches etc)
Attention to detail and excellent time management skills.
Post Secondary Education or equivalent diploma.
Bilingual – French English
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Focus on your mental health and well-being. We take care of one another and offer support for your well-being.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program.
Create. Innovate. Problem-solve. Shape the future of work with people you like.
Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
Go Global. With operations around the world, exciting new networking opportunities abound.
Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
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