About us:
ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported contact center and Unified Communication solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is headquartered in Markham, with sites in, Montreal, and Chicago. We are one of the most successful providers of Cloud Hosted Contact Center and Unified Communication Solutions in Canada. Our ice suite of products are used in major contact centers globally. With continuous expansion on the horizon we are looking for candidates who are open minded and have a good attitude and aptitude to try new things.
About You:
ComputerTalk has an immediate opening for an Infrastructure Support Engineer in our Markham head office. The right candidate will be able to design, engineer, build and support world class redundant voice/data centers, as well as work as part of a team to support our complete product line.
Qualifications for the Role:
Hands on experience in System administration including Virtualization technology: VMware vSphere, vCenter, vSAN, NSX
Windows 2008-2016 server administration, deployment and performance tuning
Experience deploying and supporting Skype for Business 2015 and/or 2019
Experience with Cisco firewalls/routers/switches
Knowledge and Understanding of PCI-DSS compliance.
Experience with SQL clusters
Experience with SIP and VoIP
Experience with internet packet security and troubleshooting
Experience with Network Operation Management and troubleshooting
Experience with SBC’s (troubleshooting, service provider environments, gateways)
Advanced experience in Storage technology - NAS, SAN (EMC, Dell) hardware maintenance and trouble shooting
Experience in Storage technology - NAS, SAN (EMC, Dell) hardware maintenance and trouble shooting
General knowledge of Networking technologies (i.e. TCP, Load Balancing, Routing, Switching, Firewalls, WPA with RADIUS)
Position Requirements:
Direct Customer Exposure/Experience
Positive Phone Manner
Some overtime/on-call required
Travel Required ( Multi-tasking
Telecommunications or contact center product experience seen as an asset
Certifications from VMWare, Cisco and Microsoft are an asset but not required
ComputerTalk is an equal opportunity employer. No faxes or phone calls please.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
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