Senior Software Developer (ServiceNow) Job Title: Senior Software Developer (ServiceNow)
Position Type: Permanent
Location: Mississauga, Canada
Work model: Hybrid
Who We Are
At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers who appreciate the art of great software and how it revolutionizes the world in which we live.
What We’re Looking For
We are looking for a Senior ServiceNow Developer who will be responsible for designing, developing, and implementing ServiceNow applications and solutions to meet complex business requirements. This role goes beyond traditional ServiceNow responsibilities, allowing you to leverage your expertise in software development and contribute to other critical projects across our tech stack. The position involves full-stack development, custom app building, and integrating ServiceNow with other enterprise systems.
Responsibilities
Custom Development & Configuration (ServiceNow) : Lead the design, development, and deployment of custom ServiceNow applications, including building new features, scripting, and enhancing existing modules.
Platform Expertise (ServiceNow) : Develop and manage Business Rules, Script Includes, UI Actions, and other scripted elements to drive efficient and scalable solutions.
ServiceNow UI Customization : Create and maintain custom UI pages using ServiceNow’s UI Builder, Content Management System (CMS), and CSS for enhanced user experiences.
Full-Stack Development Beyond ServiceNow : Contribute to non-ServiceNow projects using modern programming languages (e.g., C#, JavaScript/TypeScript, or others), cloud platforms (AWS, Azure), and frameworks (Angular).
Integrations & Data Migrations : Design and implement integrations between ServiceNow and external systems, as well as other third-party tools, using APIs, ensuring seamless data flow and system interoperability.
Troubleshooting & Optimization : Identify, diagnose, and resolve technical issues across the ServiceNow platform and other software applications, ensuring optimal performance and stability.
Agile Development & Collaboration : Work in an agile environment, actively participating in sprint planning, reviews, and retrospectives.
Stay Current with Industry Trends : Continuously research and stay up-to-date with new ServiceNow features, software development best practices, and emerging technology trends to recommend and implement new ideas.
Qualifications :
Minimum of 5 years of hands-on experience with ServiceNow development, configuration, and publishing custom applications on the ServiceNow App Store.
Advanced experience in both Server-side (Business Rules, Script Includes, etc.) and Client-side (UI Pages, CMS, CSS) scripting on the ServiceNow platform.
Strong understanding of ServiceNow’s core administration settings and platform capabilities.
Expertise in designing and developing integrations between ServiceNow and external systems.
Minimum 3 years of experience in general software development, including experience with cloud platforms, web development, or enterprise applications outside of ServiceNow.
Strong problem-solving skills with the ability to troubleshoot complex technical issues across multiple platforms and environments.
Excellent communication and collaboration skills, with a focus on customer satisfaction and continuous improvement.
Preferred Qualifications :
ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
Familiarity with IT Service Management (ITSM), IT Operations Management (ITOM), or IT Asset Management (ITAM) frameworks.
About SOTI
SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster, and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI, and reduce device downtime.
At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal-opportunity workplace.
So, what are you waiting for? Apply today!
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