We are looking for an experienced Branch Manager to oversee our business operations in the Greater Montreal Area (GMA). The Branch Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability.
Job Description The Branch Manager is responsible to the President for the management of regional contracts for services and the leadership and management of employees. They direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales and productivity goals.
The Branch Manager contributes to organisational planning, reporting, business development, and policy and procedure implementation, provides effective, efficient and coordinated operational management of all services in delivering high quality client services, achieves all operational key performance indicators (KPI’s) to deliver high quality client services in line with ComNet’s strategic direction, and complies with relevant contractual and reporting obligations as required.
The position will also play a key role in collaborating with all levels of management in implementing, monitoring, and reviewing organisational strategy. This includes ensuring inter-departmental collaboration beyond individual portfolios, particularly in policy production, carrying out organisational improvement initiatives and risk management processes.
To be successful as a Branch Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, the successful incumbent should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.
Key Areas of Responsibility
Operational Performance : Under the direction of the President, develop and implement region specific Operational Plans, ensuring ComNet’s strategic objectives are well understood and executed by regional employees and monitor and review operational KPIs to ensure ComNet strategic objectives are met within the region.
Leadership and Management : As a member of the Operations Management Team, share collective responsibility for delivering organisational objectives, through active engagement and collaboration with employees at all levels in the organisation.
Compliance, Quality Management and Health & Safety : In collaboration with the President and the Quality Management Team, facilitate and operationalise the agreed processes required for ISO Quality Management accreditation, including risk identification and management and ensure adherence to organisational policies and procedures to deliver consistent high-quality services.
Stakeholder Engagement : Lead the delivery of services that are responsive to contractual requirements, assess local market conditions and identify current and prospective sales opportunities and develop and implement a responsive stakeholder engagement strategy at a regional level.
Operational Resource Planning, Monitoring and Implementation : Implement, monitor and review annual regional/portfolio budgets and regional staffing requirements, maintain regional assets, and ensure financial accountability to the operations of the branch including monthly sales, project costing reviews and reporting.
Qualifications We ask all applicants to clearly identify related / relevant experience pertaining to the qualifications listed below.
Education and Professional / Technical Knowledge:
Post-secondary degree or certificate in project management, business admin or relevant discipline (equivalent experience and education will be considered).
Experience at a leadership level managing multi-disciplinary services across geographically diverse locations.
Experience in stakeholder management, engagement and strategy development.
Experience in implementing, managing and reporting on budgets successfully.
Experience in contributing to business development initiatives, and balancing organisational planning strategies with current operational requirements.
Experience spanning the range of employee relations issues within a complex organisation/industry preferred.
A strong working knowledge of employee and industrial relations frameworks and excellent skills in assessing risk at both organisational and individual levels.
The right candidate will have the following core competencies:
Business Acumen: Knows how businesses work. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting businesses and organisation. Ability to identify opportunities for change and lead continuous improvement initiatives.
Able to Inspire Others: Creates a climate in which people are driven to do their best. Can motivate and empower others. Invites input from internal stakeholders and shares ownership. Acknowledges the importance of each employees’ contribution to achievement of ComNet’s strategy. Solid leadership and emotional intelligence skills, with demonstrated ability to engage others, influence organisational culture, and provide strong direction.
Service Excellence: Dedicated to meeting the expectations and requirements of internal and external clients. Establishes and maintains effective relationships with clients and gains their trust and respect. Seeks ways to improve outcomes for clients.
Professionalism: Gives consideration to one’s own actions and behaviours and the effect they have on others within the workplace. Demonstrates integrity and is a trusted individual. Adheres to core values that are in alignment with that of ComNet’s.
Interpersonal: Highly developed communication skills, both written and verbal, including an ability to prepare high-level reports to Executives and external parties. A lateral thinker with an ability to manage a multitude of complex tasks and projects simultaneously.
Other Requirements:
Must be bilingual fluently bilingual.
Valid driver’s licence with a clean driver’s abstract.
Hold or be able to obtain a Secret security clearance.
Application Process If you are interested in this opportunity please submit your resume and cover letter to and quoting reference #CN-24-010 .
NOTE : Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.
ComNet values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.
In accordance with the Ontario and Quebec Human Rights Code, Accessibility for Ontarians with Disabilities Act and ComNet’ Policies on Accommodation, a request for accommodation will be accepted as part of ComNet’ hiring process. We appreciate all who apply, however we will only be contacting candidates of interest.
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