Full Job Description – Service Consultant
Come join the team at Jim Tubman Chevrolet, a family owned and operated business since 1963. We are a customer-oriented dealership and pride ourselves on how we look after our customers. We want to provide exceptional service every time a person enters our business.
In the position of service consultant, you will be the direct connection between the customer and the dealership. Daily you will be looking after the customers’ needs for maintenance and service work in a professional and courteous manner while maintaining the highest customer satisfaction.
Job Duties
Work directly with our customers and technicians as the connection point to ensure that their vehicle is being maintained or repaired to the highest standards.
Coordinate appointments with service BDC and other employees at the dealership to ensure all vehicles can be taken care of in a timely manner.
Follow a check-in procedure which includes the use of an iPad to perform day-to-day tasks with the customer and their vehicle present.
Continue to keep in touch with customers throughout the repair process on the vehicle and after to ensure complete satisfaction.
Maintain an organized work environment ensuring proper documentation is maintained and collected through the repair process for all customer and warranty concerns.
Collect the necessary information for appointment write-ups. This would include researching customer maintenance records and recall history to ensure that all needs are met.
Monitor all carryover repairs and keep the customers informed through the entire service process.
The job duties are not intended to be an all-inclusive list. Employees may be required to perform other related duties or tasks to meet the ongoing needs of the organization and its customer base.
Compensation and Benefits
Base salary with commission-based sales pays along with performance bonuses.
Dental and Health Benefits.
Ongoing training opportunities to improve your career.
Company events and team building exercises.
Qualifications
Bilingual is an asset but not required.
Previous experience in a sales-related position is an asset.
Ability to work in a fast-paced environment.
Valid driver's license with a clean driver's abstract.
Ability to plan, organize, delegate, and follow up on daily tasks.
Schedule
Full time Monday to Friday on a split shift system with a minimum of one Saturday per month.
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