JOB SUMMARY:
The Housekeeper essentially performs the day-to-day activities of the Housekeeping Department in accordance with current federal, state and local standards, and the facility's policies and procedures.
ESSENTIAL JOB DUTIES:
To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation.
•Interpret work schedules and assignments
•Perform specific tasks in accordance with daily schedules
•Clean and/or vacuum front entry, lobby areas and public restrooms upon checking in, including:
o Nurses station
o Office areas
o Hall handrails
o Door closures
o Fire extinguishers
o Supply and exhaust vents
o Anywhere prone to dust collection
•Clean assigned zone, proceeding in an orderly fashion and doing a complete job, including:
o Doors and door frames
o Walls
o Ceilings
o Patient room furniture
o Windows and sills
o Overbed lights
o Bed frames and rails
o Exhaust vents
o Any item prone to dust collection
•Clean dining tables, chairs, ice machines, coffee pots and other equipment immediately after patient meals
•During cleaning process, monitor location of chemicals
•Complete monthly bed cleaning duty, as posted on monthly time schedule
•Fill dispensers:toilet paper, paper towels, soap, etc.
•Keep work areas free of hazardous conditions, spills, excess carts, baskets, supplies, and equipment
•Discard waste and trash into proper containers and re-line receptacles with plastic liners
•Properly set up appropriate "Caution" and safety signs before performing housekeeping tasks
•Ensure that work assignment areas are clean and that equipment, tools, supplies, etc. are properly stored during work periods, as well as before leaving area
•Assist in lifting heavy equipment, supplies, etc., as directed or requested
•Report low inventory of housekeeping supplies
•Clean housekeeping equipment, carts, etc.
•Perform terminal cleaning procedures and other related duties as assigned by supervisor
•Before end of shift, recheck all areas to ensure proper order, cleanliness of maid carts and completion of trash removal
•Other duties as assigned
JOB REQUIREMENTS:
•Maintain dignity and respect for patients' personal and property rights
•Attend and participate in in-service education classes, on-the-job training programs as scheduled or as directed
•Report all incidents, accidents, hazardous conditions or equipment to supervisor immediately
•Comply with established infection control and universal precaution practices, and coordinate isolation procedures with nursing services, as well as follow fire safety policies and procedures
•Maintain privacy and confidentiality of conditions and other information relating to patients
•Turn in and/or report all lost and found items to supervisor
•Encourage an atmosphere of optimism, warmth and interest in patients' personal and health care needs
•Successful completion of required training
•Handle multiple priorities effectively
•Reliable transportation
Required Computer Software/Equipment used:
•HRIS and/or scheduling systems
•Computer
REQUIRED QUALIFICATIONS:
•Education:
o High school diploma or equivalent preferred
COMPANY COMPETENCIES:
•Respect - We treat people as they want to be treated, showing regard for their rights and privacy
•Integrity - We emphasize honesty, fairness, and doing the right thing even when no one is watching
•Teamwork - We work collaboratively to improve processes, resolve problems and reward results
•Excellence - We hold ourselves to the highest standards, aspiring to zero defects in every task
•Compassion - We respond to those who need help with sensitivity and a positive attitude
•Professionalism - We perform our duties with skill, good judgement and politeness
JOB COMPETENCIES:
1. Analytical Thinking:Able to gather and analyze data and reach appropriate conclusion; solves problems in a timely manner.
2. Customer and Personal Service:Possess good interpersonal skills while dealing with emotional or difficult situations; respond promptly to customer's needs.Knowledge of principles and processes for providing personal services, including needs assessment; meeting quality standards.
3. Accountability:Accepts responsibility for own decisions, actions and results; able to maintain dependable behavior in times of crisis or complexity.
4. Attendance:Is consistently at work and on time; ensures work responsibilities are covered; returns from lunch and breaks appropriately; arrives at meetings on time; notifies supervisor of pending absences.
5. Communication:Speaks and writes clearly and persuasively; listens and receives clarification.
6. Ethical Behavior:Upholds organizational values and abides by state and federal regulations; maintains confidentiality of HIPAA information; treats others with respect.
7. Initiative:Seeks increased responsibility; sets self-improvement goals related to the organization's objectives.
8. Job and Industry Knowledge:Demonstrates knowledge of the position and industry; seeks additional information.
9. Productivity and Quality of Work:Maintains high level of performance while demonstrating commitment to accuracy and thoroughness.
10. Teamwork: Displays ease working with others; contributes ideas and skills to team; puts success of team above own interests.Communicates with co-workers at all levels to adequately meet the needs of patients.
SCOPE AND LEVEL OF WORK:
•Complexity: Duties assigned are not generally complex. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.
•Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.
•Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.
•Supervision Received: Performs work with supervisory oversight. Under general supervision, receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.
SUPERVISORY RESPONSIBILITES:
•Does not have supervisory responsibilities
•Supervisor frequently determines priorities
•Occasionally needs manager's direction due to extraordinary circumstances
WORKING CONDITIONS:
•Audio-Visual:Hearing:Good
•Ability to lift to 40 pounds
•Exposure to hazardous materials
•Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
•Work is typically performed in a standard skilled nursing facility; well-lit; comfortable temperature-controlled
•Above-average conversational noise is frequent
•Position may require flexible hours, unscheduled overtime or occasional week-end work
•Travel may be required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SAFETY EXPECTATIONS:
•Work safely and follow safety rules
•Report unsafe working conditions and behaviors
•Take reasonable and prudent actions to prevent others from engaging in unsafe practices
19020:Housekeeper