Customer Success Manager

job
  • ModivCare
Job Summary
Location
Little Ferry ,NJ
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
12 Nov 2024
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Job Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!This position is responsible for expansion of sales within existing health plan relationships. Additionally, this role will be responsible for cultivating relationships to drive growth, identifying new business opportunities, negotiating contracts and the ownership of partnership revenue growth.You will... Collaborate with internal and external teams to develop, maintain, and execute client strategic and tactical account plans to achieve growth targets.Conduct market and client research to identify market trends, client initiatives, and upsell/cross sell opportunities.Analyze client specific program results in partnership with Account Management and Strategic Solutions to identify trends, client expectations, and growth opportunities.Build, lead and maintain strong relationships internally and externally with executive level and key personnel.Lead expansion conversations with clients, in coordination with cross-functional team members, ensuring end-to-end success for the contract and expansion process.Develop and deliver compelling consultative sales presentations and proposals to clients to effectively communicate the organization's value proposition.Negotiate contracts, pricing, and terms with clients to close deals.Track, analyze, and report out to the business, progress against growth performance targets regularly.Maintain growth pipeline, track progress, and report on activities and results.Demonstrate consistent ability to meet or exceed objectives and quotas.Remain up to date on changing and evolving healthcare landscapes, regulations, and related health plan/payer trends.May lead projects and perform other duties as assigned.Occasional business travel may be required.We are excited to speak to someone with the following... Bachelor's Degree preferred, Master's Degree preferred.Ten (10) plus years of experience in government health plan sales/customer success.Deep familiarity and experience with healthcare, value-based reimbursement and Medicaid and/or Medicare Health Services purchasing requirements and timelines.Demonstrates deep understanding of the healthcare industry, excellent personal skills, and track record of building pipeline and exceeding growth targets preferred.Experience working with B and C-suite client leaders to foster strong working relationships.Consultative sales training such as Miller Heiman and/or The Challenger Sales or equivalent combination of education and/or experience.Successful sales history and consistent 100% quota attainment for the past 7+ years closing multi-million dollar deals to large health plans.Demonstrated experience negotiating, contracting, and executing multi-year agreements with large national health plans.Works under minimal supervision.Must be results oriented, customer-focused, and able to manage multiple projects simultaneously.Familiarity with CRM tools such as Salesforce.Proficient in Microsoft Office (Word, Excel, PowerPoint).Ability to adapt solutions, services, and value propositions to meet customer’s needs.Excellent verbal and written skills required, including strong presentation skills.Ability to work in fast paced dynamic environment.Excellent influencing and negotiation skills.Self-directed, entrepreneurial, and eager to take ownership.Strong communication and presentation skills.Proven ability to synthesize complex issues.Communicates clearly with a leadership presence to both clients as well as internal stakeholders.Tenacious in follow-up and able to think out of the box for traditional outreach attempts to identify and connect with key decision-makers.Outstanding planning and organization skills, with demonstrated experience managing complex projects and consultative sales.Willingness to travel ~30%-50%.Drive for Results - Establishes aggressive goals and takes appropriate, calculated risks to achieve results. Acts with a sense of urgency regarding personal and organizational goals and priorities. Demonstrates discipline and does the right thing, even when it is difficult. Shows determination and persistence in the face of challenges.Customer-Focus - Listens to understand the customer’s perspective and is patient with their frustrations and struggles. Anticipates customer needs and demonstrates commitment to exceeding their expectations. Shares ideas on how to enhance the customer experience. Builds rapport with customers through being empathetic and demonstrating reliability.Self-Awareness - Thinks through possible outcomes and impact on others before taking action. Recognizes strong emotional reactions and directs the energy into productive behavior and communication. Can articulate personal values and aspirations. Leverages personal strengths while working on managing weaknesses.Valuing Others - Values and embraces the individuality of others by treating everyone with dignity, respect, and compassion. Appreciates other cultures and perspectives and seeks common ground through listening and demonstrating empathy. Credits others for their contributions and accomplishments. Builds relationships across the organization through transparency and extending trust to others.Learning Agility and Development - Seeks after and takes on challenging assignments to broaden skills and perspective. Proactively seeks out resources to support personal development (books, articles, online resources, company resources, subject matter experts, etc.) Reflects on and discusses successes and failures to learn and strive for continuous improvement. Continuously seeks feedback from peers and leaders on growth opportunities.Innovation - Seeks and shares ideas to improve work processes, from small tweaks to large changes. Applies the creative ideas from others and embraces opportunities to pilot and experiment. Reflects on and discusses how new ideas and processes impact other teams and the customer. Adjusts to changing conditions and finds ways to get the work done.Salary Range: $111,000 - $149,900Bonus eligible based upon company and individual performance.We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post-Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.EEO is The Law - click here for more informationEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at #J-18808-Ljbffr