Job Title: Call Center Representative
Location: Austin, TX
Job Type: Full-time
Job Summary:
We are seeking a highly motivated and personable Call Center Representative to join our dynamic team. As a key point of contact for our customers, you will provide exceptional customer service, resolve inquiries, and ensure a positive experience for every caller. This role is ideal for individuals who are excellent communicators, detail-oriented, and passionate about helping others.
Key Responsibilities:

• Answer incoming calls from customers in a professional and courteous manner.
• Record and update customer interactions in the CRM or ticketing system.
• Maintain customer accounts by accurately processing orders, returns, or service requests.
• Identify and escalate complex issues to senior staff or specialized departments when necessary.
• Follow company protocols and guidelines to resolve customer complaints and issues effectively.
• Strive to meet or exceed daily and monthly performance targets (e.g., call volume, customer satisfaction scores, etc.).
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Continuously improve knowledge of products, services, and policies to provide the best customer service.
• Participate in team meetings, training sessions, and feedback discussions to improve personal and team performance.

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Empathetic and patient with customers in stressful situations.
• Ability to work effectively both independently and as part of a team.