Position Overview:The Director of Quality and Compliance is responsible for overseeing quality, compliance, and safety management for Behavioral Health Link (BHL). This includes developing strategic plans to enhance organizational performance, ensuring compliance with federal, state, local, and accreditation standards, and managing safety initiatives across call center and mobile operations. The Director will maintain up-to-date knowledge of industry trends, oversee contract compliance, and ensure adherence to DBHDD's PolicyStat. They will also lead BHL’s quality auditing program, support clinical leadership with data-driven insights, and manage accreditation processes. The role includes a national presence on the conference circuit, positioning BHL as a thought leader in the behavioral health field. Essential Duties• Develops, implements, and manages comprehensive Quality, Compliance, and Safety programs to ensure alignment with federal, state, local, and accreditation standards (CARF, NADD, DBHDD, etc.).• Oversees organizational compliance with contracts, including DBHDD’s PolicyStat, ensuring timely reviews and updates in line with regulatory requirements and policy changes.• Keeps up to date with industry trends and regulatory changes, integrating these into organizational policies and compliance efforts to maintain best practices.• Leads the quality auditing program, ensuring that a statistically valid sample of audits is conducted and reviewed monthly, with trends and actionable data reported to leadership to inform decision-making and staff training initiatives.• Provides robust support to clinical leadership by regularly conducting and reporting on quality audits, offering data-driven recommendations to improve service delivery and operational outcomes.• Oversees the safety program for call center and mobile operations, including disaster recovery planning and execution in response to events that impact employee or client safety.• Leads investigations following workplace incidents and auto accidents, conducting workmen's comp debriefs, and ensuring the implementation of corrective measures to prevent future incidents.• Liaisons with the state during all critical incidents, submits reports and helps facilitate investigations and if corrective measures are issued, completes the work for compliance with CAP’s.• Acts as the project manager for accreditation readiness, coordinating internal teams and preparing the organization for live reviews by accreditation bodies. Leads efforts to meet all accreditation requirements efficiently and effectively.• Develops and delivers training programs to enhance staff awareness and compliance with safety and quality protocols, fostering a culture of continuous improvement.• Oversees data collection and analysis for quality, safety, and compliance, preparing detailed reports for leadership to ensure ongoing organizational compliance with regulatory and accreditation standards.• Collaborates with leadership to identify and improve key performance indicators (KPIs) related to quality, safety, and compliance, driving continuous improvements in all service areas.• Ensures BHL maintains full readiness for audits and regulatory reviews by overseeing all audit preparation activities, including document management and process improvement efforts.• Regularly presents at 2-5 national conferences on topics that showcase BHL's innovations and position the company as a thought leader in behavioral health, supporting the software side of the business.• Collaborates with department heads and senior leadership to implement necessary changes and improvements resulting from safety incidents, quality audits, or compliance findings.• Provides oversight during audits and reviews, serving as a liaison between BHL and external regulatory or accrediting bodies.• Additional duties as assigned. Experience, Skills and Qualifications• 7-10 years’ experience in a healthcare or behavioral health setting.• 5 years’ experience leading, managing and improving quality control in a behavioral healthcare setting.• Excellent communication skills including ability to effectively present ideas.• Advanced experience with assessment to determine acuity and level of care.• Technical savvy required, ability to effectively utilize multiple systems, proficient in Microsoft Office Suite.• Advanced working knowledge of the Georgia behavioral health system, processes and applicable laws and protocols.• Ability to manage relationships with internal and external stakeholders including executive leadership, medical healthcare professionals and accrediting institutions. Education and Credentials• Bachelor’s and Master’s level Education in Healthcare, PhD level preferred.• Licensed Behavioral Health professional preferred. Travel/In-Person RequirementsThe role is primarily remote but may require in-person meetings or overnight travel as business needs dictate. GA residency preferred. Physical RequirementsThis job operates in a remote office environment with occasional in person interaction and meetings required. The position routinely uses standard office equipment such as computers – including virtual meeting software and various communications applications and telephones. Bending, lifting, and manipulating objects up to 25 lbs. may be occasionally required. Ability to perform computer work and participate in Team’s meetings for 8 hours a day in an office setting is required. Salary: $100,000. Date posted: 11/07/2024