General Summary Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.
Principal Duties and Responsibilities: - Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities
- Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established
- Respond to requests from guests for assistance and information about the local area
- Sell rooms to "walk-in" customers
- Routinely enter or change reservation information on the computer system
- Post charges and payments to guest accounts, as needed
- Make necessary corrections to guest accounts
- Communicate with the housekeeping department about room status/availability
- Deliver requested items to guests, as needed, including incoming faxes, mail etc
- Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner
- Operate hotel switchboard
- Clean and maintain the front desk area/front lobby
- Maintain daily logs (including communication)
- Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments
- Assist with facility deposits as needed
- Issue safety deposit boxes, when requested
- Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy
- Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs
- Maintain a current room status report
- Perform additional assignments as required
Job Requirements: - High school diploma or equivalent required
- Hospitality and/or customer service experience is preferred
- Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service
- Must be able to communicate effectively, be polite, courteous, and responsive to our guests
- Must be able to speak and write the English language in an understandable manner
- Must be able to stand for long periods of time
- Must be organized and detail oriented
- A valid driver's license is required
- Typing and computer skills are required