Job Description:
Overall Summary
Health Care Associates will provide customer service to all patients in the call centre.
Associates will answer calls, verify and update patient demographic information, screen for program eligibility, gather required information.
Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines.
Answer general questions and provide information.
Conduct appointment reminder calls, appointment reschedules, and lab result appointments as assigned.
Work flexible schedule to include evenings and weekends.
Essential Responsibilities
Verify and update patient demographics, screen for program eligibility, and gather required information.
Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines.
Perform appointment reminder calls, appointment reschedules, and lab result appointments as assigned.
Answer general questions and provide information.
Work flexible schedule and overtime, as necessary.
Secondary Responsibilities
Attend workshops, training, and meetings as needed, and as requested.
Perform other duties as assigned by supervisor.
QUALIFICATIONS
Required education, experience, training
High School Diploma or equivalent
Minimum of three months medical office experience or similarly related experience in a customer service setting.
Proficient in Microsoft Office products including Excel, Word and Outlook
Bilingual - Spanish preferred (Not required)
Preferred education, experience, training
One-year medical office experience
Community or public health experience preferred
Medical practice management program
Critical Success Factors in this role include:
Ability to follow directions
Maintaining confidentiality and HIPAA compliance
Excellent customer service and client services philosophy in all interactions
Appreciation and respect for working with and serving a diverse population
Reading and writing in order to review records for accuracy.
Excellent problem-solving, organizational, and multi-tasking skills with attention to detail.
Proficiency in Microsoft Office and the internet.
Education: High School