Job Type
Full-time, Part-time
Description
The Residence Inn Downtown St. Louis is currently looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team at our StepStone Hospitality managed hotel In downtown St. Louis. If you have a passion to serve while having fun, then this is the career for you!
What you will be doing:
•Register and assign rooms to guests.
•Issue room key and escort instructions to Guest Service Agent or directly to guest.
•Sort and track incoming mail and messages.
•Transmit and receive messages using all communication avenues.
•Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
•Keep record of room availability and rate.
•Compute bill, collect payment, and make change for guests.
•Make, confirm, and cancel reservations via all communication avenues.
•Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
•Make reservation, transportation, or entertainment reservations for guest.
•Deposit guest valuables in hotel safe deposit box.
•Ability to accurately use various office software.
•Have a full working knowledge and expertise of each shift including night audit.
Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required. Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.
• Marriott and Fosse experience preferred