Overview:
Customer Service Advocate - Onsite, Cincinnati, Ohio
Do you:
Enjoy working in a fast-paced call center work environment?
Have proven sales results?
Are you committed to providing outstanding customer experience?
Have the achievement drive to determine your own success?
Have experience in the Life Insurance industry?
- Do you already have your Life & Health Insurance License?
* If so, come experience the Gerber Life difference!
Gerber Life Associates are inspired and motivated, and they recommend this organization as a great place to work!! We provide excellent benefits, 401K with company match and a pension, and the opportunity to earn a monthly bonus.
Click here to learn more about our call center:
Gerber Life has been in business since 1967. We sell an array of children and adult coverage. To learn more about Gerber Life Insurance, click here
Responsibilities:
As a Customer Service Advocate, you will:
- Help customers secure insurance coverage by actively selling additional products to ensure they have the insurance protection their family needs! You will write new policies using our simple sales process- making it easy for you and the customer!
- Represent Gerber Life by providing an excellent customer experience! You will utilize active listening skills to partner with the customer to understand and process their request. This will include resolving billing concerns, handling policy change requests and guiding families through the process of filing for insurance benefits and more!
Qualifications:
- 1-2 years Customer Service experience
- Contact center experience and knowledge considered a plus
- Life Insurance industry experience and knowledge considered a strong advantage
- Customer Service Advocate with the ability to discuss information in a customer friendly manner.
- Strong and accurate business English, verbal and written communication skills (grammer and spelling)
- Excellent listening skills
- Abilit to Multitask
- Strong bilingual competency considered a plus (English and Spanish)
- Strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
Educational Requirements:
- HS Diploma or GED
- Must already have active Life & Health Insurance License in resident state