Overview:

The Housekeeper Supervisor is responsible for cleanliness of common areas within the community which may include both indoor and outdoor areas.

The Housekeeper Supervisor also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working inter-departmentally, as well as, with our external customers.

(May include some or all of the following as applicable)

Removes litter from all areas of the community.

Maintains and schedules subordinates and reviews timesheets.

Reviews and audits weekly check lists of staff.

Empties trash cans and all sanitary receptacles.

Empties and cleaning all ashtrays.

Vacuums, sweeps, polishes and mops floors

Dusts and removes fingerprints from all surfaces.

Polishes windows, glass doors, mirrors, brass and brightwork.

Cleans and disinfects counter tops, and sinks.

Cleans appliances, inside and out.

Restocks towel, toilet paper and soap dispensers.

Sanitizes all bathroom bowls, sinks, and urinals on a daily basis.

Cleans and sanitizes bathroom partitions.

Wipes down shower stalls if applicable.

Wipes down and disinfecting fitness equipment if applicable.

Cleans clubhouse if applicable.

Straightens and washes pool deck furniture.

Cleans guardhouses including bathrooms if applicable.

Sets rooms up for events and meetings daily and as necessary.

Cleans and resets rooms after events.

Creates necessary work orders.

Straightens store rooms.

Maintains supply inventory and ordering supplies as needed.

Advises supervisor of any issues.

Assists in hurricane preparation.

Maintains a pristine facility.

Maintains a safe and secure environment throughout the building/property(s).

Ensures all safety precautions are followed while performing duties.

Any other responsibilities as assigned by supervisor.

Education/Training/Certifications/Licenses:

High school diploma or equivalency preferred.

Experience/Knowledge/Skills:

One (1) to three (3) years of housekeeping experience preferred. Strong customer service skills required. Effective verbal communication skills.

Computer literacy:

Command of computer hardware/software is preferred.

Language requirements:

Multiple language fluency may be required or preferred, depending on community.

Travel and availability requirements:

May be required to travel for training sessions off-site on an as needed basis. Ability to work extended hours and weekends if required.

Physical Requirements:

Ability to lift 50 lbs. Work in an upright standing position or walking continuously for long periods of time. Handle, grasp and lift objects and packages. Reach and continuously move hands and arms and legs. Communicate, receive and exchange ideas and information by means of the spoken word.

Ability to quickly, easily and continuously navigate the property/building as required, on average 8 hours but possibly up to 12 hours a day to meet the job functions. Complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Work will be divided between indoor and outdoor work. The proportion of indoor to outdoor work will fluctuate. May be exposed to weather conditions such as heat, cold or rain while working outdoors.

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason .