Benefits/Perks:
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Paid time off (vacation and/or sick days)
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Growth potential
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Hourly pay plus commission/bonus
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Position Overview:
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As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
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Responsibilities:
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Establish customer relationships and follow up with customers, as needed.
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Responding promptly to customer inquiries via phone and email.
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Providing information about insurance policies, coverage details, and claims processes.
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Assisting clients with policy changes, updates, and renewals.
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Investigating and resolving customer issues or concerns with empathy and professionalism.
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Use a customer-focused, needs-based review process to educate customers about insurance options.
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Requirements:
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Interest in marketing products and services based on customer needs
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Excellent communication skills - written, verbal, and listening
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People-oriented
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Detail oriented
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Proactive in problem-solving
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Able to learn computer functions
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Ability to work in a team environment