Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.nnWorking at AbbottnnAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:nnCareer development with an international company where you can grow the career you dream of.nnFree medical coverage for employees* via the Health Investment Plan (HIP) PPOnnAn excellent retirement savings plan with a high employer contributionnnTuition reimbursement, the Freedom 2 Save ( student debt program, and FreeU ( education benefit - an affordable and convenient path to getting a bachelor’s degree.nnA company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.nnA company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.nnThe OpportunitynnThis role requires an understanding of IT Infrastructure technologies with general knowledge of networking (core and wireless), enterprise hosting, print services, and subject matter expertise in client services/end point support. Responsible for Manufacturing IT site support, this role requires an understanding of key Quality Management System and Cybersecurity requirements and principles and will actively contribute to Business & Technology Services (BTS) project support and performance metrics analysis. Should be able to work under minimal supervision and have excellent communication skills.nnWhat You’ll Work OnnnMust be able to operate independently and in a team oriented, collaborative environment.nnMaintains productive relationships with peers and management in IT and site leadership. May have responsibilities to work directly with business leadership.nnStrong communications skills with the ability to present technical ideas appropriately to customers with varying degrees of technical knowledge.nnHighly responsive to site needs and capable of acting as the single point of contact to resolve complex-to-simple technology and operational challenges.nnHigher level of decision making and/or specialized Endpoint troubleshooting expertise.nnMay include engineering tasks, business decisions/approvals, analysis and business/project planning, executive support services.nnConstantly monitor individual queue to resolve routine and non-routine desktop issues and requests.nnIdentify technical and process issues, trends, and recommend improvements.nnAchieve a high level of customer satisfaction.nnComply with the desktop group practices and procedures.nnMay be required to provide on-call or after-hours support.nnRequired QualificationsnnBachelors DegreennMinimum 1 Year related work experience.nnPreferred QualificationsnnStrong knowledge of End User Computing technologiesnnKnowledge and use of ITIL management processes (e.g., change and incident management) and tools (e.g., ServiceNow)nnBroad knowledge of IT Infrastructure technologies (e.g., Networking (core and wireless), Server Hosting and Storage, Directory Services)nnExperience supporting Manufacturing IT/OT environment is a plusnnApply Now ( who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.nnLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.nnConnect with us at , on Facebook at , and on X @AbbottNews.nnThe base pay for this position is $57,300.00 – $114,700.00. In specific locations, the pay range may vary from the range posted.nnAn Equal Opportunity EmployernnAbbot welcomes and encourages diversity in our workforce.nnWe provide reasonable accommodation to qualified individuals with disabilities.nnTo request accommodation, please call 224-667-4913 or email