Customer Service Representative

job
  • Precision Door Service Central MD
Job Summary
Location
Halethorpe ,MD 21227
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
14 Nov 2024
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Job Description

Hours: 7:30 am - 4:30 pm Monday-Friday w/ flexibility and the opportunity to pick up additional shifts/hours

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Job Responsibilities:

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Answer inbound calls and make outbound calls to schedule appointments. Prioritize calls according to the customer and/or operational needs. Dispatch service calls to service technicians. Respond to and resolve customer complaints and conflicts using patience and courtesy in dealing with customers. Enter orders for both routed and on-demand routes, additional stops, wait times jobs, and special-order requests from customers as required by department standards. Emailing customers, filing paperwork, and other office tasks are required.

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Job Requirements:

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1+ years of making customers happy and exhibiting a positive attitude and pleasant demeanor Call center and/or dispatch experience a preference Ability to multitask well in a fast-paced environment Excellent verbal and written communication skills Computer software scheduling knowledge Multi-phone line system experience High School diploma or GED

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We offer:

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High company morale, professional, and friendly work environment. Paid Time Off. Benefits package offering medical, dental, and vision coverage and 401k.

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Job Type: Full-time

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Pay: From $18.00 per hour depending on experience

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This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.

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