Patterson isn't just a place to work, it's a partner that cares about your success.nnOne of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.nnJob Description:nnJob SummarynnAn Equine Customer Service Representative, you are responsible for assisting internal and external customers and sales representatives over the phone with order entry with professionalism, skill, and expediency. This is a remote position but candidates must reside in the Pacific or Mountain time zone.nnResponsibilities:nnAccurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.nnMaintain accurate customer and territory records, facility records, and document all customer interaction.nnProvide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.nnMonitor scheduled shipment dates to ensure timely delivery.nnAccurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.nnGain understanding of and adhere to Accounts Receivables policies and practices.nnVerify price and terms in accordance with standard procedures and customer profitability profiles.nnCommunicate any pertinent information received from customers to the outside sales representative or appropriate management.nnIdentify customer requirements and expectations in order to recommend specific products and/or solutions.nnGeneration of reportsnnMultitask and work within multiple computer systems and communication platforms simultaneously.nnMaintain a current knowledge of company products, policies and procedures.nnDevelop strong working relationships across the business/functions, as well as with customers and manufacturing partners.nnThe Customer Service Representative may perform other duties as assigned.nnEssential FunctionsnnTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.nnAdministrative:nnAccurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.nnMaintain accurate customer and territory records, facility records, and document all customer interaction.nnGeneration of reportsnnMonitor scheduled shipment dates to ensure timely delivery.nnAccurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.nnGain understanding of and adhere to Accounts Receivables policies and practices.nnVerify price and terms in accordance with standard procedures and customer profitability profiles.nnMultitask and work within multiple computer systems and communication platforms simultaneously.nnMaintain a current knowledge of company products, policies and proceduresnnCustomer Support:nnDevelop strong working relationships across the business/functions, as well as with customers and manufacturing partners.nnProvide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.nnCommunicate any pertinent information received from customers to the outside sales representative or appropriate management.nnIdentify customer requirements and expectations in order to recommend specific products and/or solutions.nnThe Customer Service Representative may perform other duties as assignednnAdditional FunctionsnnIn addition to the essential functions listed below, the incumbent may perform the following additional functions.nnUpgrades telephone orders.nnIntroducing and promoting new products during calls.nnMay also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.nnJob QualificationsnnRequired QualificationsnnHigh School Degree or equivalentnnExceptional customer service and organizational skillsnnAccuracy and strong attention to detailnnEffective verbal, written, and interpersonal communication skillsnnGeneral computer proficiency including knowledge of MS OfficennPreferred QualificationsnnEquine ExperiencennAssociate’s Degree in Animal Science, Agriculture or related field, or equivalent combination of education and experience.nnProficiency in SAP or related ERPnnWorking ConditionsnnPhysical DemandsnnOperating a computer or other office devices for the majority of the workdaynnMay occasionally need to move packages up to 10 pounds such as office supplies or equipmentnnMust be able to communicate with others in person, over the phone, and in writing.nnMust be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendorsnnMust be able to read and interpret various electronic and written documents.nnTravel and On-CallnnThis position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.nnThe potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.43 - 22.74/hrnnWhat's In It For You: ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:nnFull Medical, Dental, and Vision benefits and an integrated Wellness Program.nn401(k) Match Retirement Savings Plan.nnEmployee Stock Purchase Plan (ESPP).nnPaid Time Off (PTO).nnHoliday Pay & Floating Holidays.nnVolunteer Time Off (VTO).nnEducational Assistance Program (Tuition Reimbursement).nnFull Paid Parental and Adoption Leave.nnLifeWorks (Employee Assistance Program).nnPatterson Perks Program.nnThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.nn$15.43 - $19.09nnEEO StatementnnAs a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.nnWe are Patterson. We welcome you.nnAt Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.nnAn Equal Opportunity EmployernnPatterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.