Step into an exciting realm of opportunity as a Customer Service Representative within our state-of-the-art call center! We're actively seeking individuals who revel in the energy of a rapid-fire setting, possess an unwavering dedication to providing unparalleled customer support, and relish the chance to confront obstacles with gusto. Come aboard our vibrant team and become an integral player in guiding customers through the intricacies of their credit card accounts, guaranteeing not only satisfaction but a truly extraordinary experience. If you're prepared to join forces with a team that prioritizes excellence and customer contentment, your journey commences right here!
Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 75-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
- Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
- Handle an average of 75-100 inbound calls per day
- Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
- Escalate complex scenarios to the 2nd tier level of support for resolution
In-depth training and regular support/coaching will be provided to help you succeed!
Qualifications: - 6+ months of customer service experience
- Call center experience
- Financial services/banking experience
- Strong communication and active listening skills
- Basic Microsoft Office and email correspondence experience
- Comfortable working in a fast-paced, metrics-driven environment
Pay: Location: - In Office - Phoenix, AZ 85027
- HYBRID - 1 week in office, 1 week at home, alternating after training is complete
Schedule: - Training On-site
- Mon - Fri, 8:30am - 5:00pm
- AFTER training: there are early, mid, and late shifts available