About the RolennResponsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.nnYour ImpactnnProvides outstanding service to customers calling the dispatch team for service.nnResponds to routine customer inquiries via live call or Email as needed.nnProvides follow through on any special customer needs in a timely manner.nnAbout You: The Skills & Expertise You BringnnHS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.nnStrong verbal and written communication skills.nnProficient in MS Office, strong attention to detail, organized and able to multitask.nnSuccessful completion of Call Taker New-Hire training and introductory period.nnMust be able to work wide variety of work shift/schedules with short notice.nnCompany OverviewnnAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.nnCanon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at ( )nnWe comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.nnAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.nnIf you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers ( , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers ( .nn#CSAnnPosting Tagsnn#PM20 #LI-HYBRID #LI-SH4nnLocation US-NJ-BurlingtonnnCompany Canon Solutions America, Inc.nnRequisition ID 32212 Category Customer Service/Support Position Type Full-Time