Job Functions, Duties, Responsibilities and Position Qualifications:nQuality is in our DNA -- is it in yours?nYou are a superhero when it comes to patient specimens. You've got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.nJoin our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.nLocation: Rye Brook, NYnDays: Monday - FridaynHours: 9:30 AM - 6:00 PMnFull-time: Benefit EligiblenIn this role, you will:nThe Customer Service Representative position is an entry-level position to provide consistent service to our clients. The CSR provides service by responding to telephone inquiries from callers as they relate to health services. The CSR resolves product and service problems and offers support to our internal laboratory operations team and field staff (Sales Team) for the Sonic Healthcare ThyroSeq Laboratory.nnRespond to all inbound calls, faxes and e-mails into the Customer Service Call Center and resolve any issues resulting from these interactions, transferring calls to various department as needed for resolution.nProcess medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.nDocument and resolve all escalated client inquiries/problems in an efficient manner.nCollect and enter patient intake information into the appropriate medical service software system to initiate the transaction utilizing concise, thorough and accurate documentation. These requests include, but are not limited to supply orders, pick-ups, second opinion requests, amended reports and report requests.nAnticipate, identify and proactively respond to the needs of our clients prior to receiving a complaint.nEnsure continuous communication with sales representatives to meet client needs.nIn cases tests reported within service level standards, proactively contact clients to notify and resolve issue.nProactively contact clients when there will be an issue with a pickup or supply request.nDevelop ability to research each problem prior to calling client for resolution.nBecome familiar with the breakdown of specialties, product lines, specimen types, collection methods, test requests and medical terminology.nDuring resolution of problems, CSR is responsible for educating our internal/external clients on future submission and changes in collections..nnAll you need is:nnHigh School diplomanAt least 2 years' experience with customer service/call center operations.nMedical Terminology proficiency preferred.nExcellent written and oral communications skills.nProfessional attitude and presentation.nnWe'll give you:nnAppreciation for your worknA feeling of satisfaction that you've helped peoplenOpportunity to grow within the organizationnFree lab services for you and your eligible dependentsnWork-life balance, including Paid Time Off and Paid HolidaysnCompetitive benefits including medical, dental, and vision insurancenHelp saving for retirement, with a 401(k) that includes a generous company matchnA sense of belonging - we are a community!nnWe also want you to know:nThis role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.nSalary range: $18.00 - $21.00/hour pay is commensurate with experience; geographic differentials to the pay range may apply.nSonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.nScheduled Weekly Hours:n40nWork Shift:nJob Category:nLaboratory OperationsnCompany:nCBL Path, Inc.nSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.nThis policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits.nSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.nnMinimum Salary: 18.00 Maximum Salary: 21.00 Salary Unit: Hourly