Customer Experience SpecialistnnPart Time • BufordnnCustomer Experience SpecialistnnAbout Us:nnParents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team!nnThe Position:nnAt British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role– it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”nnYour Typical Responsibilities:nnWarmly welcoming new families and getting them off to a good start - getting to know the students and their parents.nnSetting up the pool deck area before each shift.nnRegistering students for class and managing them in and out of the water between classes.nnManaging and celebrating the move-up/graduation process, our birthdays, and other milestones at the pool.nnPosting photos and videos to social media in a fun and personal way.nnAssisting our parents with questions they have about their schedule and the progress of their children.nnPromoting referrals for new enrollments.nnSupporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.nnTesting the water to ensure water quality and temperature.nnWhat do we need from you?nnAn enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.nnAn understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!nnThe ability to multi-task and not lose your sense of fun.nnA genuine desire to help us decrease drowning for both children and adults.nnCPR/First Aid Certification preferred or willingness to obtain within 60 days of employmentnnWhat can you expect from us?nnFlexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.nnBeing welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.nnThe opportunity for growth in a business with massive expansion opportunities.nnStructured, paid training.nnPTO for part-time and full-time employees.nnExtra paid birthday time off.nnHappy, laughing, singing KIDS.nnCompensation: $15.00 - $17.00 per hournnWorking at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.nnAs part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.nnWhile we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.nnWe also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”nnEach franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.