Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team!nnThe iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this isthe new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.nnWant to learn more? Hotel Website ( ( ( will I be doing?nnAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:nnGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/hern>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cardsnDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesnUse up-selling techniques to promote hotel services and facilities and to maximize room occupancynRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannernField guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionnReceive, input, retrieve and relay messages to guestsnnClassification: Full-TimennShift: Various – must be available to weekdays, weekends, and holidays.nnPay Rate: The pay rate for this role is $30 per hour and is based on applicable and specialized experience and location.nnMedical Insurance Coverage Available - for you and your familynnWhat are we looking for?nnSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:nnHospitality - We're passionate about delivering exceptional guest experiences.nIntegrity - We do the right thing, all the time.nLeadership - We're leaders in our industry and in our communities.nTeamwork - We're team players in everything we do.nOwnership - We're the owners of our actions and decisions.nNow - We operate with a sense of urgency and disciplinennIn addition, we look for the demonstration of the following key attributes:nnQualitynProductivitynDependabilitynCustomer FocusnAdaptabilitynnWhat will it be like to work for Hilton?nnHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!nnThe Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:nnAccess to your pay when you need it through DailyPaynMental Health ResourcesnBest-in-Class Paid Time Off (PTO)nGo Hilton travel discount programnSupportive parental leavenMatching 401(k)nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discountnDebt-free education ( Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)nCareer growth and developmentnTeam Member Resource GroupsnRecognition and rewards programsnn* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.nn#LI-CS2nnJob: Guest Services, Operations, and Front OfficennTitle: Guest Service Agent - Waldorf Astoria Washington DCnnLocation: nullnnRequisition ID: HOT0B3HWnnEOE/AA/Disabled/Veterans