Customer Experience SpecialistnnFull Time • Tracy/ Livermore / Dublin / Pleasanton / San RamonnnAbout Us:nnParents sayBritish Swim Schoolis quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team!nnThe Position:nnReceives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.nnGeneral PurposennInteract with customers to provide and process information in response to inquiries, concerns and requests about services.nnMain Job Tasks and Responsibilitiesnndeal directly with customers either by telephone, electronically or face to facennrespond promptly to customer inquiriesnnhandle and resolve customer complaintsnnobtain and evaluate all relevant information to handle product and service inquiriesnnprovide pricing and delivery informationnnperform customer verificationsnnset up new customer accountsnnprocess orders, forms, registrations and requestsnnorganize workflow to meet customer timeframesnndirect requests and unresolved issues to the designated resourcennmanage customers' accountsnnkeep records of customer interactions and transactionsnnprepare and distribute customer activity reportsnnmaintain customer databasesnnmanage administrationnnfollow up on customer interactionsnnprovide feedback on the efficiency of the customer service processnnEducation and ExperiencennHigh school diploma, general education degree or equivalentnnknowledge of relevant computer applicationsnncompetent computer skills including MS Office or equivalentnnability to typennknowledge of administrative proceduresnnnumeric, oral and written language applicationsnnKey Competenciesnninterpersonal skillsnncommunication skills - verbal and writtennnlistening skillsnnproblem analysis and problem-solvingnnattention to detail and accuracynndata collection and orderingnncustomer service orientationnnadaptabilitynninitiativennstress tolerancennWhat can you expect from us?nnFlexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.nnBeing welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.nnThe opportunity for growth in a business with massive expansion opportunities.nnStructured, paid training (including first aid certification as needed).nnExtra paid birthday time off.nnFree parking onsite.nnHappy, laughing, singing KIDS.nn* Please note we are only looking for candidates based out in northern California *nnCompensation: $18.00 - $22.00 per hournnWorking at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.nnAs part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.nnWhile we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.nnWe also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”nnEach franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.