Job Summary:nnWho are we?nnLive Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.nnAs the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit are you?nnEmployees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.nnThat’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.nnThe Role:nnThe Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.nnJob Functions:nnDeliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.nnAdapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.nnConfer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.nnKeep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.nnOther tasks as assigned by the Guest Services ManagernnRefer unresolved customer grievances to designated departments for further investigationnnAssist guest with any questions or needsnnQualifications:nnHigh School Diploma or equivalentnnAt least 2 years in Customer Service and communicationsnnStrong strategic thinking and creative problem solving skillsnnExcellent verbal, written and interpersonal communication skillsnnAcute sense of judgment, tact and diplomacynnA strong-sense of teamwork and ability to execute programsnnExcellent verbal and written communication skillsnnPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sittingnnIf the above description sounds like you and fits your background, apply online at join the Live Nation Entertainment team today!nnApplicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.nnEQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.nnHIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.nnLive Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.