Miller’s Services, Inc. is looking for a Customer Service Representative that could work in the evenings and on the weekends with remote work options. The ideal person is passionate about our services and believes in a commitment to continuously improve our customer service. The ideal Customer Service Representative will listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.nnMaster the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You’re comfortable with both inbound calls and outbound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.nnYou’re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.nnYou can multitask and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.nnYou’re flexible: You are able to work full-time or part-time hours but those hours might be evening, and/or weekend shifts. You may be asked to go on our rotating On Call Schedule. The schedule runs Monday - Sunday.nnThe ultimate goal is to help support our Customers, make their lives easier, and through WOW Service create a lifelong relationship so that Miller’s is the first number they call when an issue arises.nnQualities:nnYou work hardnnYou love working with a teamnnYou’re tech savvy – you can diagnose a problem and make recommendations to fix itnnYou love to serve othersnnYou love to challenge yourself and you want to learn, and even be cross-trainednnYou understand the importance of serving others (your team members and our customers)nnJob RequirementsnnEnergetic and a friendly dispositionnnStrong communication skills: in person, as well as effectively using email, calls, and textnnEfficient organization and time managementnnAbility to prioritize tasksnnA quick self-study, that looks for resources to help self educate themselvesnnStrong logic and reason skills in order to creatively find a solution for CustomersnnSelf-motivated with a determination to succeednnAble to adapt to change and thrive in a fast-paced environmentnnStrong organizational skills and self-discipline to manage one’s self without constant daily oversightnnOutgoing personality and ability to communicate verbally either on the phone, or in personnnAbility to build relationships across various personalities and backgroundsnnStrong written and verbal communication skillsnnWhy Join Our Team?nnMany advancement opportunitiesnnHighly competitive compensation and benefits packagennRetirement Plan with a company matchnnPaid time off and paid birthday!nnHoliday Pay