Customer Care Specialist
Onsite – Phoenix-Estrella, AZ
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Phoenix-Estrella, AZ office. Your primary responsibility will be helping patients heal using TMS treatment.
Trigger Warning:?Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Accelerated healthcare career growth – rapid advancement opportunities
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Insurance benefits (Medical, Dental, Vision) and 401K
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20 days off annually (10 PTO days and 10 Holidays)
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Employee access to Serenity’s treatment options
Responsibilities
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Be the face of Serenity Healthcare
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One on one coaching and commitment to patients during treatment
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Graduate Serenity’s paid TMS training program
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Own outcomes of patient treatment
Qualifications
High School Diploma/ GED.??
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Strong customer service mindset.
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Three years’ work experience in customer service required
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Excellent verbal and written communication, and basic math skills.??
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Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
Job: Full-time (7.5-hour shift)
Office Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm
*This position is contingent on successfully completing a criminal background check.