LocationnnOmni Tempe Hotel at ASUnnLocated at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!nnJob DescriptionnnOmni Tempe Hotel at ASUis seeking a professional and courteousFront Desk Agentto provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure. Our ideal candidate possesses a passion for creating memorable experience and providing exemplary moments of service to each guest.nnResponsibilitiesnnWarmly greet and check guests in and out, ensuring a smooth process.nnManage reservations via phone and online systems.nnHandle guest inquiries and provide detailed information about our hotel services, local attractions, and amenities.nnProcess payments and verify credit card information.nnResolve guest complaints efficiently and professionally.nnCoordinate with housekeeping and other hotel staff to meet guest needs.nnUpsell hotel services and amenities where appropriate.nnMaintain updated records of bookings and payments.nnFollow all Loss Prevention procedures regarding guest property, safety, and security.nnReport any concerns to department managers or loss prevention in a timely manner.nnAttend trainings to continue growth in hospitality and service.nnQualificationsnnHigh school diploma or equivalent.nnPrevious hotel front desk experience is strongly preferrednnCandidates must have previous customer service experience; hotel experience is preferred.nnFollow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.nnExcellent customer service, anticipation of guest needs and problem-solving skills are required.nnMust have strong communication, presentation, training, and organizational skills.nnMust be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.nnAbility to work well under pressure, dealing with many arrivals and departures within a short period of time.nnLift, carry, and place objects weighing up to 50 lbs. without assistance.nnStand, walk or sit for an extended period or for an entire work shift.nnMust be able to work a flexible schedule including overnight shifts, weekends, and holidays.nn*This position is a full-time, on-site position with no work from home flexibility.nnThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.nnOmni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .nnThe salary is $20 / hour.nnJob LocationsUS-AZ-TempennPosted Date2 weeks ago(11/11/2024 4:35 PM)nnRequisition ID 2024-116321nnof Openings 1nnCategory (Portal Searching) Front Office Operations