C-K Control Temp, Inc. is seeking a full-time dedicated Dispatcher (HVAC Service Coordinator) to join our amazing team. The ideal candidate will have experience in field service, HVAC and the ability to work in a fast-paced company in growth mode.

Responsibilities:

• Dispatch/coordinate service requests and schedule appointments efficiently.
• Review Service Technician work hours are entered correctly and validate Payroll has accurate hours before every Monday payroll transmittal.
• Input Pipefitters hours into Service Factor – volume fluctuates seasonably.
• Close-out Service Technician tickets timely, reconcile for correct hours, materials and send to Accounts Receivable for invoicing.
• Collaboration with Finance/Payroll for Technician billing/hours.
• Update Smart Sheets jobs/job board daily.
• Communicate with technicians and clients to ensure timely service delivery.
• Client support and triaging their needs.
• Maintain accurate records of service calls.
• Assist Warehouse with PO’s and parts – relentless follow-up on ordering, delivery and data entry.
• Assist Service Manager administratively as needed (reports, follow-up, labor planning, hours).
• Utilize a basic knowledge of HVAC systems and refrigeration when applicable.
• Provide a WORLD CLASS customer service experience to all customers, partners, and vendors via phone & email. Always extremely professional, courteous, & pleasant.

Qualifications:

• Previous experience in a service coordination role is required.
• Basic knowledge of HVAC systems, refrigeration, and air conditioning is a must.
• Ability to work in a fast-paced environment.
• Professional communication oral and written.
• Respectful and professional behavioral response under pressure.
• Ability to multi-task a must.
• MS Office experience, specifically Excel and Outlook.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills when working with many different employee and client personalities.

C-K Control Temp, Inc. is an Equal Opportunity Employer