Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job Summary
Proven mastery in providing quality, prompt and accurate responses to customer inquiries, complaints, or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high-volume environment. Performs direct customer contact through various channels including phone, email, and chat. Completes administrative functions and data entry.
Essential Functions
Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution
Issues orders to establish or discontinue gas service or to establish gas service
Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts
Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions following outlined policies
Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.
Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction
Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
Additional Qualifications/Responsibilities
Education Description
Requires a high school education or GED
Experience
Requires one (1) year of customer service experience.