As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships.What you’ll doSupport a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparationDevelop a comprehensive understanding of their respective clients to contribute to planned and strategic initiativesCollaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teamsOversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancementsWhat you bring1-3 years of client-facing customer success/customer service experienceGeneral knowledge of software applications i.e. Salesforce, Google Apps, etc.Strong customer focus, you care about your customers and view their success as your ownExcellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable mannerAcute attention to detail to track high-volume tactical program elements across multiple customersFlexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environmentLearn quickly and are excited to take on challenging new projectsEnjoy planning, executing, iterating, winning, and celebrating our individual and collective successExperience in the SaaS or Human Resources space is a plusWhat you’ll getA fast-paced and collaborative environmentLearning and development allowanceCompetitive compensation and opportunity for advancement100% medical, dental, and vision coverageUp to $25K reimbursement for fertility, adoption, and parental planning servicesFlexible PTO policyMonthly wellness stipend, home office stipendAt Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings . We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .The on-target earnings range for this role i s $86,675 to $117,266 in Denver, CO. Equal Employment Opportunities at CheckrCheckr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance .Customer Success Manager Location Denver, Colorado, United StatesSalary 60000 - 90000 a year (US Dollars)Description About the team/roleAs a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships.What you’ll doSupport a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparationDevelop a comprehensive understanding of their respective clients to contribute to planned and strategic initiativesCollaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teamsOversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancementsWhat you bring1-3 years of client-facing customer success/customer service experienceGeneral knowledge of software applications i.e. Salesforce, Google Apps, etc.Strong customer focus, you care about your customers and view their success as your ownExcellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable mannerAcute attention to detail to track high-volume tactical program elements across multiple customersFlexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environmentLearn quickly and are excited to take on challenging new projectsEnjoy planning, executing, iterating, winning, and celebrating our individual and collective successExperience in the SaaS or Human Resources space is a plusWhat you’ll getA fast-paced and collaborative environmentLearning and development allowanceCompetitive compensation and opportunity for advancement100% medical, dental, and vision coverageUp to $25K reimbursement for fertility, adoption, and parental planning servicesFlexible PTO policyMonthly wellness stipend, home office stipendAt Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings . We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .The on-target earnings range for this role i s $86,675 to $117,266 in Denver, CO. Equal Employment Opportunities at CheckrCheckr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance .Please mention the word **PRODIGIOUS** and tag RMjE2LjI0NS4yMjEuOTE= when applying to show you read the job post completely (#RMjE2LjI0NS4yMjEuOTE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human. Job type: Remote job Tags managersaassoftwaregrowthvoicemanagementrecruitingSent 45 days ago Apply on external site Share on Facebook Share on Twitter Share on LinkedIn Share via Email Back to index#J-18808-Ljbffr