Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full time
Job Description:
Why Choose a Career with the AAA The Auto Club Group (ACG)
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path:
The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
Other Branch positions - Field Insurance Sales Agent, Travel Agent or
Other Departments such as:
Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
A DAY IN THE LIFE of a Licensed Customer Service Representative
The Auto Club Group is seeking Member Representative II's or Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products
Generates leads, update members on travel and insurance specials, and provides travel information
Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer
Responds to customer inquiries and refers to agent when appropriate
Provides a high level of administrative support to Travel and Insurance Agents during peak periods
Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel
Conducts outbound promotional calls for insurance and /or travel products
Participates in a team environment to promote customer satisfaction and consistent service following the customer service model
Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities
Other duties as assigned
HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $18.00- $24.24 with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
Certificates/Security Clearances/Other
Additional Qualifications/Responsibilities
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:

• Active State Property & Casualty License or ability to attain within 90 days of start date

Education:

• High School Diploma or equivalent

Work Experience:

• Providing a high level of customer-focused service
• Servicing insurance policies and processing applications, renewals and amendments, and taking payments
• Responding to billing and coverage questions
• Promoting sale of insurance products and/or travel and membership products
• Outbound promotional calls for insurance and/or travel
• Computer software applications (Word, Excel, etc.) and Web based operations

Successful candidates will possess:

• Insurance and travel terminology
• General insurance and/or travel regulations
• Underwriting procedures
• Sales regulatory and compliance guidelines
• Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems
• Communicate effectively (verbal and written) with others in a work environment
• Perform mathematical calculations to accurately perform monetary transactions
• Work effectively in a Team environment

• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work irregular hours including holidays and weekends (may include community events)
• Work under pressure in a high volume, fast paced customer service environment

Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.