Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

A Client Relations Representative serves as the primary client contact (internally and externally), and is accountable for the quality of the client experience. They are responsible to review, and adjust as necessary all client visible outputs. (Including but not limited to billing reports, emails, letters, COBRA reports, and special project outputs). It is very meaningful that the Client Relations Representative develop and maintain productive client relationships. The Client Relations Representative is responsible for building and maintaining effective carrier relationships in order to implement GBSA services, negotiate administrative changes, and discuss contract agreements.

This is a fully remote role. Gallagher will provide any equipment needed as long as you have a high speed internet connection.

• Serve as primary client contact (internally and externally), accountable for the quality of the client experience.
• Develop and maintain productive client and carrier relationships.
• Serve as Producer contact post sale of all GBS Administrators services.
• Responsible for project managing implementation of all sold and renewing business.
• Ability to drive to client sites for installation of new services with TPA Clients or re-installs when clients hire new contacts.
• Review, research, and adjust as vital all client transparent outputs. (Including but not limited to billing reports, emails, letters, COBRA reports, benefit specialist issues, and special project outputs).
• Connect with clients and brokers to resolve client concerns or address barriers to accomplishing TPA deliverables (including but not limited to collection efforts, and missing data elements).
• Provide accurate and timely support for client specific projects and ad-hoc reports as assigned by the TPA Supervisor.
• Identify system or procedural errors that adversely impact the clients and resolve.
• Written communication with carriers and participants.
• Provide timely quality review of implementations, both new and renewing clients, prior to release to other specialties.
• Maintain client service documentation, including bible information sheets or their equivalent, and communicate service standards to the team.
• Coordinate with IT, Broker, & Client to make sure renewal eligibility data is loaded at carriers in time to meet client ID card delivery expectations.
• Maintain GBS Administrators Administrative Services Agreements.
• Build communication materials for client distribution.
• Serve as Benefits Specialist for Out of Area clients not currently serviced by the local GBS HelpLine.

Required: Bachelor's degree and 7 years insurance industry related experience required.
Preferred:

• Prior benefits administration experience.
• Comfortable with sophisticated Excel formulas, pivot tables, and the ability to easily compare data.
• Ability to handle changing deadlines and manage re-prioritization

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.