Mass Markets - JobID: 41559 (Call Center Representative) As a Call Center Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; Research systems to find missing information as applicable; Coordinate with other departments to resolve issues when needed; Accurately document and process customer claims in appropriate systems; Lead fact-finding discussions to determine the best options for the customer...Hiring Immediately >>