Description
KassCon in Philadelphia, PA, US is seeking a Guest Services Representative to join our team. At KassCon, we pride ourselves on creating a warm and welcoming environment for all our guests. As a Guest Services Representative, you will be the first point of contact for visitors, assisting them with inquiries and ensuring their needs are met with a friendly and professional demeanor. Join our team and be part of a company that values customer satisfaction and team collaboration. With a competitive salary range of $16/hr. - $20/hr., this is an exciting opportunity to showcase your customer service skills and make a difference in the guest experience at KassCon. Apply now and be a part of our dedicated team!
Responsibilities
•Greet guests, and open door(s) for residents, tenants, and guests. Answer the phone at the front desk.
•Accept packages (USPS, UPS, FED EX, dry cleaning, etc.), logging them in for residents and putting them in storage room.
•Distribution of packages to residents & ensuring signature for receipt.
•Assisting residents with the arrival of guests and deliveries.
•Maintaining a log of all building visitors.
•Respond to any alarms of the building including fire, intruder, HVAC, water, etc. if safe to do so.
•Contact 911 and request emergency assistance from police, fire, and emergency medical services as needed.
•Incident Reporting.
•Enforce Building policies and procedures.
•Contact elevator company for emergency response when needed.
•Contact building Superintendent or Maintenance if the need of building repair should arise.
•Report any building malfunctions that it becomes aware of or is advised of by any residents to management (i.e. Light bulb out, broken tiles, leaks, etc.).
•Challenge suspicious individuals and inform the authorities of suspicious incidents.
•Act as a deterrent to building violators.
•Implement/enforce building access control.
Qualifications
•0-2 years of experience in customer service or hospitality industry
•Strong verbal and written communication skills
•Ability to work nights and weekends
•Experience as a receptionist is a plus
•US work authorization