Overview:

POSITION SUMMARY:

The incumbent in this position is responsible for providing prompt and courteous service to all guests, including taking orders, suggestive selling, processing payment transactions, and assisting with maintaining a clean restaurant. This position is instrumental in creating an environment and executing service that blows our guests away. Fresh Harvest Hosts must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Welcome every guest in order to improve guest satisfaction and to promote positive gust relations.
• Suggestively sell alcoholic beverages and specialty menu items.
• Escort guests to their tables/booths in a courteous and friendly manner.
• Inspect dining area and set the table/booth when necessary.
• Practice and observe the safety rules and regulations in all dining areas.
• Responsible for all comps and reservation sheets.
• Run all the required reports for the server, the POS cashier report and the batch report from the credit card machine.
• Present check and collect settlement for all necessary items.
• Serve efficiently at least 25 guests per half-hour.
• Complete all opening and closing side duties.
• Stock areas with all necessary items, during the shift at well as the end of the shift.
• Help to clear, clean, and reset tables when necessary to seat guests in a timely fashion.
• Maintain cleanliness of all dining areas.
• Ring all financial transactions accurately.
• Follow all policies and procedures regarding alcohol.
• Responsible for abiding to all cash handling policies and procedures.
• Have knowledge of the SevenRooms application on the iPAD to book reservations, assign guest tables, add guest to waitlist, and text for ready tables.
• Pick up and return bank and revenue to and from cage or cash room.
• Accurately verify all banks received and returned from cage or cash room.
• Take reservations when necessary.
• Be knowledgeable of events.
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School diploma or G.E.D. equivalency preferred. Must have strong mathematical skills. Ability to read and write English required. Two years guest service experience in a family or formal dining environment. Casino Food & Beverage experience preferred

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Must have the ability to anticipate guest and employee needs.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Two years guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience preferred.

ABILITY TO:

• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
• Ability to lift and carry up to 25 lbs.
• Must have the ability to withstand noisy and smoke-filled environments.

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.