The Client Implementation Specialist works in coordination with the Project Manager to ensure a successful client implementation. The Client Implementation Specialist is responsible for the technical aspects of small to medium scale projects, including configuration, analyzing business requirements, assessing current product features, identifying areas requiring customization, and coordinating with development and other teams that support implementations. Additionally, the Client Implementation Specialist will create JIRA stories and participate in triage activities to identify issue root cause and recommend corrective measures for resolution.
Essential Functions/ Responsibilities Advice, design and implement best practices to ensure the solution satisfies client’s requirements related to overall solution functionality, application architecture, security, and third-party solution integrations.
Actively listen to the client to understand their small to medium complex business requirements for multiple client implementations.
Support the client during user acceptance testing, through launch and post-implementation stabilization. Participate in triage activities to identify root cause and recommend corrective measures to resolve issues.
Support Project Managers in managing project success; identify & escalate issues, and provide timely project progress updates.
Work with development & dev-ops teams to influence, design, and validate solutions.
Keep current on technical skills and product knowledge.
Assist on special projects as assigned, including ongoing ownership of stretch assignments.
Supervisory Responsibility This position does not have any supervisory responsibility or direct reports.
Education and Experience 1-2 years of implementing web-based solutions for clients.
Knowledge of programming languages such as Java and Node.js are essential skills, understanding of Linux is preferred.
Good problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively.
Client-focused with strong attention to detail.
Results-driven; take ownership of issue resolution.
Good written and verbal communication skills; capable of interfacing effectively with management, peers, and clients.
Background in the Payments, Banking, E-Commerce, Finance, and/or Utility industries helpful but not required.
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may be required to lift up to 25 lbs.
Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel 10-15% travel to customer sites may be required based upon project needs.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
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