Job Description
Alteo is looking for an IT Ops Specialist for a permanent position based in Montreal.
Your main role will be to contribute to the smooth running and optimization of operations (payment industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.
Responsibilities:
Contribute to the definition of procedures to ensure service performance Contribute to the study and analysis of electronic payment platform requirements
Contribute to the analysis of operating constraints
Contribute to the industrialization of production and implementation of the business resumption plan
Contribute to the definition and implementation of procedures
Contribute to the drafting of qualification and patch testing procedures
Contribute to customer support in order to meet availability and reliability commitments Contribute to the handling and processing of requests and incidents
Contribute to the definition of production release requirements
Contribute to managing relations between customers and editors/service providers
Contribute to the production of activity reports
Contribute to drawing up maintenance action plans
Contribute to the definition of service tasks: alarms, scheduling, backups and planning of processing (Batch)
Contribute to committees with internal teams and/or customers (e.g. Steering Committee, Production Committee...)
Contribute to user support in order to guarantee the processing of reported anomalies Contribute to technical support for users (2nd and 3rd levels)
Contribute to the timely response to operating incidents (e.g. analysis, diagnosis and resolution)
Contribute to the anticipation of user needs and system evolutions
Contribute to technical documentation
Contribute to the follow-up of operating incidents, by analyzing causes and taking associated corrective measures.
Profile: DEC/BAC in IT or equivalent
3-5 years' experience in a similar role
Familiarity with the electronic payment industry (an important asset)
Unix server
Databases (e.g. Oracle, PostgreSQL...)
Batch and Shell scripting
File transfer station (CFT, SFTP...)
International network platforms (e.g. Edit Package Visa, Master Com...)
Scheduling tools (e.g. AUTOMIC, $UNIVERS...)
Network architectures and security
Supervision platform
Writing technical specifications
Customer orientation
Compliance with commitments
Taking the initiative
Problem anticipation
Reporting & Monitoring
Sense of initiative, flexibility
Team player
Ability to provide support and assistance
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