Description:
RESPONSIBLE FOR:
Under the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation according to nursing standards and physician protocols. Evaluates patient needs, performs triage, other patient services and coordinates with other members of the clinical team at the supported ambulatory practice and operates within the scope of practice in the contact center setting. Maintains accurate and concise documentation within the medical records, assuring compliance within all guidelines. Schedules patients for visits as needed. Provides education of patient care, medication instructions, preventative services, diet and exercise, health promotion and all other medical needs as directed. Acts as a clinical resource to all other non-clinical connection center personnel.

Qualifications:

MINIMUM EDUCATION REQUIRED:
Graduate of an accredited school of nursing

MINIMUM EXPERIENCE REQUIRED:
Three (3) years of professional nursing experience preferably in a ER, Critical Care and or Cardiovascular medical practice setting. Phone triage experience preferred.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
Current nursing licensure in the state of Georgia

ADDITIONAL QUALIFICATIONS:
Current CPR and ACLS certification required, or the ability to obtain it within 60 days of employment. Computer literate with the knowledge of EPIC and EMR preferred. Must be able to multi-task in a high paced environment with good organizational skills, attention to detail and ability to prioritize.