Job Details

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WHAT YOU'LL BE DOING - THE ROLE
- Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail.
- Follow up on customer calls including returning voicemails
- Schedule services with homeowners and RbA Service Technicians
- Quote parts and labor cost for non-warranty services
- Verify that payment has been received for any billable order prior to ordering or scheduling.
- Enter required notes at every point of action and customer contact
- Scan service order and confirmation into the correct customer's electronic file located on the shared drive.
- Document customer contact through RForce
- Other duties as assigned
WHAT YOU BRING - THE PERSON
- Considerable experience within a customer service environment
- Highly organized and the ability to reflect empathy to customers
- High School Diploma or equivalent, required
- Excellent oral and written communication skills
- Ability to work with team members (excellent team skills)
- Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.)
- Flexibility and demonstrated ability to adapt well in a changing environment
WHAT'S IN IT FOR YOU - The Benefits
- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short-term disability Insurance (STD)
- Long-term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time
- 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement
Pay: $22/hr PLUS a monthly bonus
Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.
The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.
We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.